CyclonicAir Logo

Terms & Conditions

By using our website, services, and purchasing our products, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully.

1. Introduction

Welcome to CyclonicAir. By using our website, services, and purchasing our products, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully. If you do not agree, you should not use our services.

CyclonicAir is a company registered in the United Kingdom, located at 88 Appin Road, Argyle Industrial Estate, Birkenhead, Merseyside, CH41 9HH.

All CyclonicAir products come with a **2-year warranty** for peace of mind, ensuring high quality and performance for years to come.

2. Definitions

  • "Company" refers to CyclonicAir.
  • "Customer" refers to any individual or business purchasing goods or services from CyclonicAir.
  • "Website" refers to any website operated by CyclonicAir.
  • "Products" refer to all goods available for purchase on our website or via wholesale.
  • "Services" refer to any logistics, fulfillment, repair, or import assistance provided by CyclonicAir.

3. Orders & Payments

  • All orders placed with CyclonicAir are subject to availability and acceptance.
  • We reserve the right to cancel or refuse orders at our discretion.
  • Payment must be made in full before orders are processed and shipped. We accept major payment methods, including credit/debit cards, bank transfers, and approved trade accounts.
  • Wholesale customers may be eligible for trade accounts and credit terms, subject to approval.

4. Pricing & Availability

  • All prices are listed in GBP (£) and include VAT, where applicable.
  • We strive to keep our pricing accurate, but we reserve the right to correct any errors or mispricing. If an order has been placed at an incorrect price, we will notify the customer before processing.
  • Product availability is subject to change without notice.

5. Shipping & Delivery

  • We offer free next-day delivery on most UK mainland orders.
  • Delivery times for remote locations, wholesale orders, and pallet shipments may vary.
  • Once dispatched, customers will receive tracking information via email.
  • CyclonicAir is not responsible for delays caused by couriers, adverse weather conditions, or customs clearance issues.

For full details, refer to our Shipping & Delivery Policy.

6. Returns & Refunds

  • Customers have 30 days from the delivery date to return eligible items.
  • Returned products must be unused, in original packaging, and include all accessories.
  • Refunds will be issued via the original payment method within 5–7 working days after return processing.
  • Faulty, incorrect, or damaged goods must be reported within 48 hours of delivery.

For full details, refer to our Returns & Refund Policy.

7. Warranty & Repairs

  • Many of our products come with a manufacturer’s warranty, covering defects in materials and workmanship.
  • We are the official UK distributor and repair agent for Keteles eBikes and provide authorized repairs and servicing.
  • Customers must provide proof of purchase for all warranty claims.

For repair inquiries, contact our customer support team.

8. Wholesale & Trade Accounts

  • Wholesale customers must register for a trade account to access bulk pricing and special offers.
  • Minimum order quantities (MOQs) may apply to wholesale purchases.
  • Trade account customers with approved credit terms must adhere to agreed payment schedules. Late payments may incur penalty fees or account suspension.

For wholesale inquiries, please contact us directly.

9. Import & Sourcing Services

  • CyclonicAir assists businesses with product sourcing, imports, factory audits, and logistics.
  • All import services are subject to supplier availability, customs regulations, and shipping constraints.
  • We ensure that all imported goods comply with UK and EU standards, but final responsibility for product compliance rests with the importer.

For import assistance, contact our team.

10. Intellectual Property

  • All content on the CyclonicAir website, including logos, images, product descriptions, and branding, is the intellectual property of CyclonicAir and may not be copied, reproduced, or distributed without permission.
  • Unauthorized use of our intellectual property may result in legal action.

11. Limitation of Liability

  • CyclonicAir shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or services.
  • Our total liability for any claim shall not exceed the amount paid for the product or service in question.
  • We are not responsible for customer misuse, improper installation, or unauthorized modifications to products.

12. Privacy & Data Protection

CyclonicAir is committed to protecting your privacy and ensuring your personal data is handled responsibly. Please refer to our Privacy Policy for more information on how we collect, store, and process your data.